This Refund Policy applies to employer clients who engage ClearPath Staffing for temporary, temp-to-hire, or contract staffing services. There is never a fee charged to job seekers, so this policy does not apply to candidates applying for work.
Employer clients are billed for hours worked by placed associates at the rates set out in their service agreement or quote. Invoices are due according to the payment terms provided at the start of the engagement.
If a placed associate does not meet the agreed job requirements within the first shift, notify us right away and we will work to provide a qualified replacement at no additional placement charge, subject to the terms of your service agreement.
Because staffing charges reflect hours actually worked, fees for time already worked are generally non-refundable. Billing disputes, such as hours in question or a service issue, should be raised within 5 business days of the invoice date so we can review and correct any error.
Any conversion fees, credits, or waiting periods related to temp-to-hire placements are outlined in your service agreement. Please refer to that agreement or contact us for specifics.
To raise a billing question or request a review, contact us at info@clearpathstaffing.com or 562-448-0028.